Customer Service Apprenticeship

Course Overview

Customer Service Practitioner Level 2 is being delivered in house

Should you wish to join this course please register your interest by sending an email to:

bchc.apprenticeships@nhs.net

Enrol Now

Last Updated On 1 October 2024

7 Students Enrolled
27 Downloadable Resources

Course Content

Start Date: 30/11/20
Category: Apprenticeships

Introduction

Writing Assignments & Harvard Referencing
EPA- Showcase presentation
Announcements

Off the job hours: resources

British Values

Madule 2. Understanding the organisation

Online Communication 2021
The Evolution of Communication trough social media
Understanding the organization quiz
Module 2.2 Brand Promise v.1AC
Core Values and Service Culture M2.3 v.1AC
Module 2.1 Organisation Types v.1AC

Module 3. Meeting regulations and legislation

Meeting regulations and legislation quiz
Keeping Info Confidential - Module 3.2 v.AC1
Ethical Standards - Module 3.3 v.AC1
Legislation and Regulations Module 3.1 v.AC.1

Module 4. Systems and Resources

Systems and Resources quiz
Customer Information Systems module 4.1 v.1 for Apprentices
Digital and Social Media Module 4.2 v.1 for Apprentices

Module 5. Your role and responsibility

Your role and responsibility quiz
Module 5 - Your role and responsibility v.1

Module 7. Product and service knowledge

Module 7 Products and Services v.1
Recap of Modules 5 & 6
Product and Services Knowledge Quiz

Module 8. Interpersonal Skills

Interpersonal Skills Module 8 v.1
Quiz to Module 8. Interpersonal Skills

Module 9. Communication

Communicating with Customers- Module 9 v.1
Quiz to Module 9. Communication

Module 10. Influencing skills

Module 10 Influencing Skills

Module 11. Personal organisation

Module 11 Professional behaviours
Module 11 Personal Organisation

Module 12. Dealing with customer conflict-challenge

Module 12 Dealing with Challenging Customers
Module 12 Resolving complaints

About the Instructor

79 Students
2 Courses

Lorraine Bird

Enrolment options

Customer Service Apprenticeship

Customer Service Practitioner Level 2 is being delivered in house

Should you wish to join this course please register your interest by sending an email to:

bchc.apprenticeships@nhs.net

Skill Level: Beginner

Enrol Now

Last Updated On 1 October 2024

7 Students Enrolled
27 Downloadable Resources

Course Features

Lectures13
Quizzes12
Start Date30 Nov 2020
Skill level Beginner
Language English
Assessments Yes

Course Overview

Course Content

Introduction

Off the job hours: resources

British Values

Madule 2. Understanding the organisation

Module 3. Meeting regulations and legislation

Module 4. Systems and Resources

Module 5. Your role and responsibility

Module 7. Product and service knowledge

Module 8. Interpersonal Skills

Module 9. Communication

Module 10. Influencing skills

Module 11. Personal organisation

Module 12. Dealing with customer conflict-challenge

About the Instructor

Lorraine Bird

Enrolment options

Customer Service Apprenticeship

Course Features

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