Customer Service
The role of a customer service practitioner is to deliver high quality products and services to customers of our organisation.
This could include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, solving problems, after care, service recovery or gaining insight through measuring
customer satisfaction.
You will learn about :
•Knowing your customers
•Meeting regulations and legislation
•Systems and resources
•Your role and responsibility
•Customer Experience
•Product and service knowledge
•Interpersonal skills
•Communication
•Influencing skills
•Personal organisation
•Dealing with customer
conflict and challenge
•Developing self
•Being open to feedback
•Team working
•Equality - treating all customers as individuals